Ethics, Compliance and Policies


The cost of non-compliance is great. If you think compliance is expensive, try non-compliance.

How do you track compliance and changes to policies over time?

Retailers take on legal responsibilities when they do business online. Most choose to publish pages describing Terms of Use and Privacy Policies to ensure clear communication of topics like copyright, intellectual property, limitation of liability, information collected from customers, approaches to security, and other areas of risk. Over time, these policies must change as technology and laws evolve.

Core Values, Ethics, Responsbility

For instance, on January 1, 2020 the California Consumer Privacy Act (CCPA) went into effect. Every retailer must comply with the CCPA if the company operates in California and makes at least $25 million in annual revenue, gathers data on more than 50,000 users, or makes more than half its money from user data. This new act required changes to many corporate compliance processes and related documents.

It’s important for retailers to track changes to their policies over time. Having visual proof of how policies evolved can assist in customer care, in employee training, and for documentation if litigation is necessary. It may also be important to monitor affiliates who are promoting or selling the retailer’s services to ensure their compliance.

How can Recite help?

Recite can archive all the compliance and policy pages on your site. Here is an example of changes to the Returns and Exchanges policy for a major retailer. As COVID-19 began disrupting service levels, they clearly articulated policy changes to inform their customers.

You can imagine how this archive could be useful in documenting the content and timing of changes during a difficult customer care conversation.

This is just one example where Recite can make a huge difference by automating the tracking of content changes related to regulatory compliance, terms of use and corporate policies.

Recommendations

  1. Set up Recite to capture all pages which describe your company ethics, policies, and terms.
  2. Set up Recite to capture affiliate pages, where needed, to monitor their compliance with policies.
  3. Use Recite tags to flag key changes.
  4. Review historical changes as needed to train employees, provide customer care, handle disputes and address related needs.

We hope you use Recite to archive your terms and policies. If you’d like to give Recite a try, you can sign up for a free trial here.